Returns Policy


Defective items:

NETSPARES takes all possible care to ensure that the goods are not defective in any way prior to being shipped. We acknowledge however that there will be rare occasions when supplied product may be defective. We will replace any defective item if returned to us within 14 days of purchase.

Please note:

  • We only accept returns of items that have been opened if they are defective.
  • Please see "To return an item" below for details of how to return defective items to us.


Items supplied by us in error:

We take extreme care to ensure that the product shipped is exactly what was ordered. We acknowledge however that there may be rare occasions when products are supplied by us in error. We accept the return of such items only if they are unopened and in their original condition. If such an item/(s) is returned, you will have the choice of requesting an exchange for the correct item originally paid for or for a full refund of the price you paid for the incorrect item.


Exchanged items:

We advise customers to choose carefully when purchasing. We will happily exchange products which have been purchased by you in error providing that they are unopened and in original condition and that they are returned to us within 14 days of purchase. All costs associated with the return of the item to us is the responsibility of the customer. A further postage and package fee will be charged in connection with the supply of the new product.   


Returned items:

Returns for refund will only be accepted within 14 days of purchase. Returned items must be unopened and in original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell.

Regrettably goods 'Custom-Made To Order' or 'Special Order Buy-In' at your request are not subject to this 'Change of Mind' return policy. 

To return an item:

In the case of a defective product, please provide a full description of the fault and return the defective item together with its original packaging, with all documentation, licences, manuals and accessories. We recommend that you use a recorded-delivery service and ensure the item is packaged securely.


When returning an item please specify the following address:



PO Box 150